How Can We Help You?

After completing your booking with InTicketo Global, your tickets are delivered within 5 to 30 minutes through the delivery method you selected at checkout — either email or WhatsApp.

What to expect

• Email delivery: Sent to the address provided at checkout. Please check your spam or junk folder if it doesn't appear in your inbox.
• WhatsApp delivery: Sent directly to the number provided during booking, including a QR code or e-ticket link you can present at the venue.
• Ticket contents: Every ticket includes the activity date, time, venue, and a scannable QR code or e-ticket for easy entry.

If you haven't received your tickets within 30 minutes, double-check the contact details you entered at checkout, then reach out to our support team at help@inticketoglobal.com. Our team is available from 08:00 AM to 10:00 PM and responds quickly to every inquiry.

Once your booking is confirmed, complete location details are included directly in your ticket — venue name, full address, and any relevant meeting or pick-up point.

How to navigate there

• Address on your ticket: Your exact venue and meeting point are clearly stated.
• Google Maps: Search the attraction or venue name directly in Google Maps or your preferred navigation app for directions and travel time.
• Activity-specific examples: Desert safaris list the pick-up point, cruises list the boarding location (e.g. Dubai Creek or Marina), city tours list the starting point, and theme parks list the correct entrance gate.

If your ticket doesn't include location details or you need further directions, contact us at help@inticketoglobal.com and our team will confirm the exact location for you.

Your payment receipt is generated the moment your booking is confirmed and is available to you in two ways.

• Email delivery: Sent automatically to your checkout email alongside your booking confirmation and tickets.
• Thank You page: Downloadable instantly after checkout, straight from your device.

What your receipt includes

• Booking reference number and a summary of purchased services
• Total amount paid
• Payment method used (credit card, debit card, etc.)

Didn't receive it or can't download it? Email help@inticketoglobal.com and we'll resend your receipt promptly.

Yes. To add or remove participants from an existing booking, simply contact our support team with your booking reference number.

• Email: help@inticketoglobal.com — include your booking reference and the participant changes needed.
• WhatsApp: +977 9712067531 — send your booking details and we'll guide you through the update.

Please request changes as early as possible, especially for time-sensitive activities, as availability can be limited. Once processed, you'll receive an updated confirmation with the revised participant details via email or WhatsApp.

• Treks: your deposit can be moved to any future date or another trip at any time, free of charge. Payments above the deposit follow the 30-day rule in our Cancellation & Refund Policy.
• All other bookings: free date change if you tell us at least 24 hours before the start time. Requests made less than 24 hours before cannot be accepted.

• Email: help@inticketoglobal.com — include your booking reference and your preferred new date or time.
• WhatsApp: +977 9712067531 — share your booking details to request a reschedule.

Once confirmed, you'll receive an updated booking confirmation with the new date and time via email or WhatsApp.

If your coupon code isn't applying at checkout, it's usually one of the following:

• Expired code: Most coupons are valid for a limited time — check the expiration date.
• One-time use: Some codes can only be redeemed once per customer.

If you received a special offer directly from InTicketo Global and it isn't working, contact help@inticketoglobal.com and our team will verify the code and apply your discount.

Bookings of 15 or more participants qualify as group bookings and receive tailored pricing and service.

Email help@inticketoglobal.com with your group size, preferred dates, and any special requirements, and our team will prepare customized options for a seamless group experience.

Treks: 30-day cancellation and lifetime deposit

• Cancel 30 days or more before departure: we refund everything you have paid, except the deposit.
• Cancel less than 30 days before departure: no refund of the amount paid.
• Lifetime deposit: your deposit is never lost. It stays valid for life as credit for any future date or any other trip we offer, free of charge.
• No-show or leaving the trek early: no refund for unused days or services. We give you the paperwork for your travel insurance claim.

All other bookings: 24-hour free change

• 24 hours or more before the start time: move your booking to another date free of charge, or keep the full amount as credit for any other InTicketo trip. These bookings are not refunded in cash.
• Less than 24 hours before, or no-show: no refund, change or credit.

If we cancel

If we or our operating partner cancel because of weather, safety or operational reasons, you choose a new date, full credit for another trip, or a full refund of that booking.

Read the full Cancellation & Refund Policy, or email help@inticketoglobal.com with your booking number.

• Standard processing: Approved refunds go back to your original payment method within 2 to 7 business days.
• International cards: May take longer than 7 business days due to cross-border banking processes.

Refunds apply to treks cancelled 30 days or more before departure (minus the lifetime deposit) and to trips we cancel. Once processed, you'll receive a refund receipt via email or WhatsApp.

Questions about a pending refund? Email help@inticketoglobal.com and our team will check the status for you.