Privacy Policy

1. Introduction

This privacy notice for InTicketo Global ("Company," "we," "us," or "our") describes how and why we may collect, store, use, and/or share ("process") your information when you use our services ("Services"), including when you visit our website at https://inticketoglobal.com/, or otherwise engage with us through sales, marketing, bookings, or events.

InTicketo Global is a travel and tourism platform with a registered office in Media City, United Arab Emirates, and regional offices in Kathmandu, Nepal; Singapore; and Gujarat, India. Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have questions, contact us at help@inticketoglobal.com.

Summary of key points

• What we collect: Information you provide (such as booking and contact details) and information collected automatically when you use our Services.
• Sensitive information: We do not intentionally process sensitive personal information.
• Third-party sources: We may collect limited information from public databases, marketing partners, and social media platforms.
• Why we process it: To provide and improve our Services, communicate with you, process bookings and payments, prevent fraud, and comply with law.
• Sharing: We share information only in specific situations described below, and we do not sell your personal information.
• Your rights: Depending on where you live, you may have rights to access, correct, or delete your information.

2. Information We Collect

We collect personal information that you voluntarily provide when you register for an account, make a booking, contact our support team, or otherwise interact with the Services. Depending on how you use InTicketo Global, this may include:

• Name, email address, and phone number;
• Username and password;
• Billing address and contact preferences;
• Booking details, travel dates, and traveler information; and
• Any other information you choose to provide when contacting us.

Payment data

When you make a purchase, we collect data necessary to process your payment, such as your payment instrument number and associated security code. Payment data is processed and stored by our third-party payment processor, and their own privacy notice governs how they handle that information.

All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes.

3. Information Automatically Collected

When you visit or use the Services, we automatically collect certain technical information that does not, on its own, reveal your specific identity. This helps us maintain security, operate the Services, and understand usage trends. It may include:

• Log and usage data — IP address, browser type and settings, pages viewed, and activity within the Services;
• Device data — device identifiers, operating system, hardware model, and mobile carrier or internet service provider; and
• Location data — approximate or precise location, depending on your device settings. You can disable location access in your device settings, though this may limit certain features.

We also use cookies and similar tracking technologies to collect information — see Section 8 below.

4. Information From Other Sources

To enhance our ability to provide relevant offers and services and keep our records up to date, we may obtain limited information about you from public databases, marketing and affiliate partners, data providers, and social media platforms. If you interact with us through a social media account, we may receive profile information such as your name, email address, and public profile details, depending on that platform's privacy settings. Any information we receive this way is not governed by this notice once it leaves the third-party platform.

5. How We Use Your Information

We process your information to:

• Create and maintain your account, and authenticate your access;
• Process, fulfil, and manage your bookings, payments, and any changes or refunds;
• Respond to your inquiries and provide customer support;
• Send administrative information, such as updates to our policies or your bookings;
• Send marketing and promotional communications, where permitted and in line with your preferences (you can opt out at any time);
• Detect, investigate, and prevent fraud and security incidents;
• Understand usage trends so we can improve the Services; and
• Comply with applicable legal obligations.

6. Legal Bases for Processing (EEA / UK Users)

If you are located in the EEA or UK, we rely on one or more of the following legal bases under the GDPR / UK GDPR to process your personal information:

• Consent — where you have given us permission for a specific purpose, which you may withdraw at any time;
• Performance of a contract — to fulfil our obligations to you, including processing bookings;
• Legitimate interests — such as improving our Services, marketing, and fraud prevention, provided these do not override your rights;
• Legal obligation — to comply with applicable laws or respond to lawful requests; and
• Vital interests — where necessary to protect someone's safety.

7. When We Share Your Information

We may share your personal information in the following situations:

• Service providers — including payment processors and mapping providers (such as Google Maps Platform APIs), under written agreements requiring them to protect your information;
• Business transfers — in connection with a merger, acquisition, financing, or sale of company assets;
• Affiliates — our regional offices and any companies under common control with us, bound by this notice; and
• Public areas of the Services — such as reviews or comments you choose to post, which may be viewed publicly.

We do not sell your personal information, and we have not disclosed personal information to third parties for a business or commercial purpose beyond what is described in this notice.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and web beacons) to operate and secure the Services, remember your preferences, and understand how the Services are used. We also permit trusted third parties, including Google Analytics, to use tracking technologies for analytics and advertising purposes.

You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout. Most browsers let you refuse or delete cookies through your browser settings, though this may affect certain features of the Services.

9. Social Media Logins

If you choose to register or log in using a third-party social media account, we will receive certain profile information from that provider, which may include your name, email address, and profile picture. We use this information only as described in this notice. We do not control, and are not responsible for, how your social media provider uses your information — please review their privacy notice separately.

10. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes set out in this notice, unless a longer period is required by law (for example, tax or accounting requirements). Generally, this means for as long as you maintain an account with us. When we no longer have a legitimate need to process your information, we will delete or anonymize it, or securely isolate it if immediate deletion is not possible.

11. How We Keep Your Information Safe

We implement appropriate technical and organizational security measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Transmission of information to and from the Services is at your own risk, and we recommend accessing the Services only within a secure environment.

13. Do-Not-Track Signals

As there is currently no uniform industry standard for recognizing browser Do-Not-Track ("DNT") signals, we do not currently respond to them. If a recognized standard is adopted in the future, we will update this notice accordingly.

14. Children's Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from children without parental or guardian consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

15. Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this notice. If we make material changes, we may notify you by prominently posting a notice or contacting you directly. We encourage you to review this notice periodically.

16. Contact Us

If you have questions, comments, or requests regarding this privacy notice or your personal information, please contact us: